FAQs

Are Betty Boba Sets dishwasher safe?

Yes, the entire set is dishwasher safe for easy care. Please use only the top rack if possible.

My lid doesn't seal tightly. What should I do?

Not to worry! We've designed the Betty Boba Tumbler with a plastic-free attitude, using a silicone ring for a secure seal. If you're experiencing difficulty with tightening the lid, here's what you can do:

Inspect the Silicone Ring: First, make sure the silicone ring is not tangled or twisted. A properly aligned silicone ring is crucial for a tight seal.
Place it Over the Jar: Position the silicone ring over the rim of your tumbler jar. Ensure that it fits snugly and evenly along the edge.
Twist Down to Seal Tight: Gently twist the lid clockwise onto the jar. Apply steady pressure while turning until you feel resistance. This indicates that the silicone ring is creating a secure seal.

For a visual demonstration and more detailed instructions, we've prepared a helpful video that shows you how to properly secure the lid. You can watch it here.

How much can my Betty Boba Set hold?

Betty Boba Sets can hold up to 24 oz of your favorite boba or other beverage.

Can I use Betty Boba Sets for hot and cold drinks?

Betty Boba Sets are perfect for your ice cold boba and other beverages. You can also use them for warm drinks, but we recommend you don't use them for boiling hot drinks since the jar is made from glass and can get very hot!

How long does it take to receive my Betty Boba order?

Thank you for supporting my small business! Generally, orders will get shipped within 3-7 days of receiving via UPS Ground or USPS.

What is Betty Boba's returns or refunds policy?

We really hope you love us, but if for any reason you are dissatisfied with your order, please let us know and we will happily refund (or donate the $ value of your purchase to a non-profit of your choice). Just email me at betty@bettyboba.com. Unfortunately, not everything is refundable, including:

Free gifts or promotional items with retail value.
Products that have been significantly used/damaged
Returns on partial sets

Photo evidence will have to be provided when notifying us of unforeseen fault or breakages.

What if I need to replace one of the parts of my Betty Boba Set?

We got you! Please email us at betty@bettyboba.com and we will take care of you.

Which organizations does Betty Boba support?

Big change comes with many small, intentional steps. Each and every person who purchases a Betty Boba Set helps us save the planet we love from plastic waste and pollution. Betty Boba will donate a portion of each sale to an organization who is doing its part for a better world.

Here are some of the organizations we support:

TreePeople

Sierra Club

Save The Bay

Can I bring my betty boba set to a boba cafe?

For the most part, yes! Depending on where you live and your favorite boba shop's policies, bringing your Betty Boba Set for your favorite beverage is a great way to help Mama Earth while sipping up your favorite toppings. We recommend calling ahead of time.

How do I reuse my Betty Boba Packaging?

There are many ways to repurpose your Betty Boba packaging box. You can use it to store your set when not in use, as a box for random trinkets around the house, or even as a bunny treat box.

Does Betty Boba do wholesale?

Are you a retailer looking for a unique product to stock in your store and/or website? Betty Boba is proud to be in over 50 retailers internationally, and we'd love to work with you as well. For more information on our wholesale program, please email betty@bettyboba.com